Troubleshooting Adobe PDF Issues

When trying to view, print, or save PDF (Portable Document Format) forms, instructions, and publications, a small percentage of users may experience difficulties. Below are some links to helpful tips that may alleviate some of the most common problems:

• Desktop PC (and Mac) help
• Mobile (phone and tablet) help
  • Android help
  • iPhone and iPad help

Some of our PDF Fillable forms are XFA-based PDF forms. The built-in PDF viewer introduced with Mozilla Firefox, Microsoft Edge, Opera, Apple Safari and Google Chrome do not support XFA-based PDF forms. Therefore, XFA-based PDF forms do not open and will prompt you to upgrade your Adobe PDF Reader to the latest version in later versions of these browsers.  In most cases after upgrading your Reader the message still appears.

Here are some resources that will allow you to use the Adobe Reader instead of the built-in PDF browser version:  

• Opening XFA-based PDF Forms
  

Another alternative way is to follow the steps outlined in the "Trouble Printing, Viewing and Saving PDF Files" section and download the document to your machine or device.  Then you can open that document from your machine using the Adobe Reader that supports XFA-based documents.